Download the app
1 minGet My PA free from the Google Play Store, open it, and enter your name and business name. No card needed — the Free plan gives you 500 AI replies per month to get started.
Connect your WhatsApp number
60 secEnter the WhatsApp Business number your customers already message. We send a one-time verification code to confirm it's yours — type it in and you're connected through the official WhatsApp Business API, so your number stays safe and approved.
- Use a number you own or are authorised to manage.
- Your customers keep messaging the same number — nothing changes for them.
- Your number must not already be registered on the WhatsApp Business app on another device. If it is, you'll need to deregister it there first.
Upload your shop's knowledge
2 minGive My PA the facts it needs to answer like you would. Drag in a PDF price list, menu or FAQ — or just paste your details as plain text.
- Prices, sizes, colours and what's currently in stock.
- Opening hours, delivery areas and fees.
- Your most common customer questions and how you'd answer them.
- Any policies you want the assistant to communicate (returns, deposits, etc.).
The more detail you provide, the more accurately the AI will represent your business. You can update your knowledge at any time.
Test it with a real question
1 minMessage your business number like a customer would — "How much is the gown?" or "Do you deliver to Lekki?" Watch My PA reply in seconds, in English or Pidgin. Tweak your knowledge base until the answers feel exactly right.
The AI will only answer questions it can ground in your knowledge. If something is missing, it will tell the customer to contact you directly — it won't guess.
Go live — your assistant takes over
DoneSwitch My PA on and it starts handling chats, verifying payments, sending receipts and logging every order. You'll only be pulled in when something genuinely needs a human touch. Check your daily dashboard each morning for revenue, open orders and anything flagged for your attention.
Stuck on a step? Email support@mypa.ng and a real person will walk you through it. We can also help you format and import your price list so you don't have to type it out manually.